At House of Hoye we are very conscious of the need to protect your privacy. We need to collect your name, address and contact details to process your order, and to ensure the maximum level of service can be achieved.
Credit card details are only retained for the purposes of completing the current transaction, and are not kept on our records. Each transaction will require the re-input of your cards details.
Only basic information (as above) is requested. We do not collect sensitive personal information about you.
You can request a report on the details we hold about you at any time, and we will gladly email them to you. If the details we hold are incomplete or incorrect, please advise us and we will correct them.
The details we hold are for our own purposes only - we do not provide them to other companies. Only the courier company we use may be given you phone number for ease of delivery in case of any problems.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
From time to time we may email you with details of featured products and offers. The emails will only relate to products we sell and in which, by virtue of having placed an order or registered with us, you have shown an interest. You will always be given the opportunity to refuse these emails in the future and be removed from our mailing list. We do not send random marketing emails to personal email addresses (spam).
Any queries you have regarding our privacy statement should be emailed to firstname.lastname@example.org.