Privacy Policy
This notice explains how Jeremy Hoye Limited (“we”, “us”) uses your personal information when you visit our website, place an order or contact us.
Who We Are
Jeremy Hoye Limited
83 Gloucester Road, Brighton, BN1 4AP, UK
Email: info@jeremy-hoye.co.uk
The Data We Collect
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Identity & contact: name, email, phone, billing and delivery addresses.
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Order details: items purchased, order value, timestamps, and communications about your order.
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Payment: processed securely by our payment provider. We do not store full card details on our systems.
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Website & device: pages viewed, IP address, browser type, cookie IDs (see Cookies section).
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Marketing preferences: your email preferences and unsubscribe status.
How We Use Your Data
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To process and deliver your order (including fraud checks and shipping updates).
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To manage your account, enquiries, and after-sales or warranty support.
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To send service emails about your order.
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To send marketing emails where you have opted in, or under the “soft opt-in” for similar products. You can opt out at any time.
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To improve our site and diagnose technical issues (analytics and security).
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To meet legal obligations (e.g. tax and audit records).
Sharing Your Data
We only share what is necessary with trusted providers acting on our instructions, such as:
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Payment processors
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E-commerce platform and hosting providers
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Couriers and postal services (delivery name, address, phone/email)
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Email service and CRM providers
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IT, security, and analytics providers
We do not sell your personal data.
International Transfers
Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards (such as adequacy regulations or contractual clauses).
Data Retention
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Orders and invoices: 6 years (for tax and accounting).
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Customer service records: kept while we handle your enquiry and for a reasonable period afterwards.
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Marketing data: kept until you unsubscribe or withdraw consent.
Your Rights
You can request access to, correction of, or deletion of your data. You can also restrict or object to our use of your data, and request data portability. Where we rely on consent, you can withdraw it at any time by contacting us at info@jeremy-hoye.co.uk.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).
Marketing
We only send marketing emails with your consent or where you purchased from us and did not opt out (“soft opt-in”). Every email includes an unsubscribe link.
Cookies & Similar Technologies
We use cookies to run our site, remember preferences, measure performance, and (where enabled) personalise content or ads. Non-essential cookies require your consent. You can update your preferences through your browser or our cookie banner. See our Cookie Policy for details.
Security
We use appropriate technical and organisational measures to protect your personal data. Payments are processed through PCI DSS-compliant providers. We do not store full card numbers or security codes.
Children
Our website is not intended for children and we do not knowingly collect children’s data.
Updates
We may update this policy from time to time. Any material changes will be published on this page with a new effective date.
Contact
Questions about this policy should be sent to info@jeremy-hoye.co.uk.
