Please see below for details of our returns policy for items bought online. Please contact our store for our instore returns policy.
Q: What happens if I need to return an item?
A: We can offer an exchange, credit note or full refund (minus post) for any items purchased online once returned unworn, with all the original packaging and receipt within 28 days or purchase.
Q: What happens if I order the wrong size and need to exchange it?
A: That's fine, as long as the item is returned unworn with all the original packaging and receipt within 28 days of purchase. We can then arrange for the size to be altered in our workshop. We strongly recommend that you insure your parcel when returning goods as we will not be responsible for goods that are lost or damaged in transit. The cost of this service is payable at the Post Office counter at the time of posting.
Q: I've ordered a gift and it's not the right thing. Can I get a refund?
A: Yes, if ordered online we can offer you a credit note or else we are happy to issue you with a refund (minus post and packaging). The item must be returned to us unworn with all the original packaging and receipt within 28 days of purchase. We will only offer a credit note outside of this time period.
Q: What if I'm not in to sign for the package?
A: We will call you as soon as your order is ready to be despatched to reconfirm the delivery address. We won't arrange for shipping of the package if we are unable to contact you. If you are not at home when delivery is attempted, the post office will leave a card and return the package to your local depot for collection or redelivery.
Q: Am I covered for international duties and tax?
A: Some countries charge duties, taxes or clearing charges and these are the responsibility of the customer. The charges may vary from country to country so please check with your local customs office if you would like more information on customs duties.